Every email we send
Each message, when it goes out, who receives it and why it exists.
PostAgent sends few emails, and none of them are marketing. Every one below is triggered by something that happened to your account or your agents. All come from ThePostAgent unless marked white-label, in which case they go out in your agency's name.
Your account
| When | Can I turn it off? | |
|---|---|---|
| Welcome to ThePostAgent — let's get you posting (or: let's set up your first client) | Right after you register. | Sent once. |
| Verify your email — ThePostAgent | After registering with a password (not after signing in with Google, Microsoft, GitHub or LinkedIn — those emails are already verified). Resend from Settings. | Sent on request. |
| Reset your password — ThePostAgent | When you ask for a reset on the sign-in page. Only sent if the address is a verified account. | Sent on request. |
| Confirm your new email — ThePostAgent | When you change your email in Settings; goes to the new address. The old one stays active until you click it. | Sent on request. |
During the free trial
Three at most, each sent once, and none of them if you have subscribed. Each has an unsubscribe link.
| When | |
|---|---|
| Your agent saved everything — pick up where you left off | If you start the setup conversation and stop partway, 2 to 48 hours later. |
| Your agent is ready to write — it just needs a green light | Two days after registering if no agent is running yet (and not within two days of the email above). |
| Your trial ends {date} — keep your agent posting | In the final two days of the 7-day trial. |
| Your agent is paused — everything you set up is saved | One to four days after the trial ends without a subscription. |
While your agent runs
| When | Can I turn it off? | |
|---|---|---|
| Your posts for the week — from {you or your agency} | On the day and time you chose, when "Email me my posts ahead of time" is on. See Reviewing posts ahead of time. | Yes — it is off by default; the switch is in the console's Outbox. |
| One quick question from your agent | Once a week (or month) on a weekday morning, when the agent could use more real material: one specific question with Answer / Skip / Stop links that need no login. Not in the agent's first week, and not when there is nothing specific worth asking. See Your material. | Yes — "Ask me for more material" on the agent's page (weekly by default), or the stop link in any of them. |
| Action needed: your {platform} account needs reconnecting | When a connected account's permission expires, found by the four-hourly check or by a post failing. See When an account needs reconnecting. | No — without it, posting would stop silently. |
There is no email for an individual post being published (that would be one a day), and none when a single post fails on a platform — the console and the Posts page show it. If posting has stopped altogether, it is almost always a reconnect, and that email will have arrived.
For agencies
| To | When | |
|---|---|---|
| You're invited to join {Your agency} on PostAgent | A new team member | When you invite them. Link good for 14 days. See Team and roles. |
| White-label · {Your agency}: one click to securely connect your LinkedIn / a few posts to look over / a few things to share, securely | Your client | When you press "Email {client}" in the hand-off picker. See What your client sees. |
| {Client} answered — {Client full name} | The client's account manager, else the owner | When the client finishes a link, with a read on each answer: Rich enough to write from, Usable, but thin, or Too little to write from. |
| {Client}'s posts for the week | The client's account manager, else the owner | The look-ahead for a client agent, when it is on. |
| White-label · Your posts for the week — from {Your agency} | Your client | Only when "Also email {client} a copy" is ticked in the console. Their link opens the grading page. |
| One question about {Client}'s posts | The client's account manager, else the owner | The weekly question for a client agent. You can answer it yourself, forward it, or turn on the client copy below. Not sent while you are already waiting on the client for something. |
| White-label · One quick question about your posts — from {Your agency} | Your client | Only when "Also email {client} the question directly" is ticked on the agent's page. Their link opens a one-box answer page with a skip link; no account needed. |
| {Client} answered this week's question | The client's account manager, else the owner | When the client answers their copy: the question, their words, and a link to their page. The answer is already in the agent's material. |
| Action needed: reconnect {Client}'s {platform} account | The client's account manager, else the owner — never the client | When a client's account needs reconnecting. Send them a connect link from the picker. |
Where they come from
Transactional mail is sent through Resend from thepostagent.com. If something is missing, check spam once, then make sure the address in Settings is the one you expect. We never sell or share addresses; see the privacy policy.